Quality of service

The urban mobility services under CCR Group concession are of significant importance to improving traffic in major urban centers, with investments made in improvements to make users more comfortable and provide more agility in moving passengers. One of the main challenges for units is maintaining service quality in conjunction with work to improve and expand the system.

In São Paulo, ViaQuatro and ViaMobilidade overcame this challenge in 2018. The opening of new stations along Line 4-Yellow and Line 5-Lilac demanded planning and execution abilities from employees. In the case of ViaMobilidade, startup of operations in the last year also required agility in applying mandatory training to teams, as established in the concession contract.

CCR Metrô Bahia, which manages the Salvador-Lauro de Freitas metro system, also experienced delivery of new stations, connecting the population to the region’s airport. Additionally, the concessionaire began to implement Urban Furniture, digital totems providing institutional and operational information to users without the need to print informational items.

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Safe operations

With an intense flow of passengers during operations, CCR Group's urban mobility concessions are challenged to perform maintenance activities with the utmost agility and efficacy, in order to guarantee user safety. Training for teams, investments in the latest technology and standardization of processes are essential to the success of this work.

At all units, CCR Group also makes constant investments in campaigns to educate users, encouraging use of handrails, respect for audio advisories and other attitudes that contribute to preventing accidents. Moreover, the company monitors stations using cameras and security agents, curbing illegal practices.

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Operational eco-efficiency

Mobility services encourage replacement of passenger transport vehicles in major urban centers, improving air quality and lowering pollutant emissions. To grow this benefit, units aim to reduce the consumption of energy needed for operations, especially movement of trains within metro systems.

In 2018, CCR Group’s urban mobility business began a study to identify and manage the climate risks to which its operations may be exposed. This work will result in construction of the Climate Change Adaptation Plan for urban mobility.

The study is aligned with the company's Corporate Policy on Climate Change, providing guidelines for business units to establish initiatives, practices and targets to mitigate and adapt to climate change.

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