Terms of Use


Below we present the Terms and Conditions of Use (“Terms”), a document that lists the main rules that must be observed by everyone who accesses www.grupoccr.com.br/ of CCR S.A. of CCR Group responsible for the website or use its functionalities (“You”).

As a condition for accessing and using the functionalities of www.grupoccr.com.br/, you declare that you have read the rules of this document completely and carefully, taking full knowledge of its content.

If you are in accordance with the rules presented, you must express your opinion in this regard when registering at www.grupoccr.com.br/, by selecting the checkbox “I have read, understood and agreed with the Terms of Use of www.grupoccr.com.br/”, demonstrating your free, express, and informed consent.

If you disagree with any of the provisions of these Terms, we ask that you do not access or use the services of www.grupoccr.com.br/.

1. Features

1.1. Functionality. www.grupoccr.com.br/ consists of a platform for users to get to know CCR Group and/or the concessionaire, obtain information about the particularities of the business and access relevant documents.


1.2. www.grupoccr.com.br/ Operating Mode. Users can interact with CCR Group and/or the concessionaire by sending messages through the Contact Us and Ombudsman channels.


1.3. Majority. Access and use of www.grupoccr.com.br/ is free for everyone, however some features such as registration in certain environments may require acts performed by people over 18 (eighteen) years old, according to the legislation in force.

  • 1.3.1. In these cases, legal representatives must supervise and represent children and adolescents under the age of 16 (sixteen) years and assist adolescents over the age of 16 (sixteen) and under 18 (eighteen) years, whenever applicable.
  • 1.3.2. CCR S.A. may refuse, disapprove, cancel, or limit any requests if you do not provide correct data.
  • 1.3.3. The same will be applicable during the use of www.grupoccr.com.br/, if it is used fraudulently, as well as if it tries or violates these Terms or any legislation in force.


1.4. Eligibility. CCR S.A. may change the eligibility criteria for access and use of www.grupoccr.com.br/ at any time and at its discretion without the need for prior communication or notice to you or any third party.


1.5. Emails. By providing your data at www.grupoccr.com.br/, you agree that you may receive messages with warnings and advertising content for products or services from CCR S.A. and its partners at the e-mail address and/or telephone number provided during registration. Through www.grupoccr.com.br/ you will always have the option of not receiving such communications.


1.6. Presentation of www.grupoccr.com.br/. www.grupoccr.com.br/ and its functionalities are presented to you in the way they are available and may undergo constant improvements and updates.

  • In this case, CCR S.A. undertakes to preserve the functionality of www.grupoccr.com.br/ with reasonable efforts, with unbroken links and using a layout that respects usability and navigability, whenever possible, as well as displaying the functionalities in a clear, complete, accurate and enough so that there is a correct perception of what is being practiced.

2. Use

2.1. Integrity of www.grupoccr.com.br/. You undertake not to access programming areas of www.grupoccr.com.br/, its database, source codes or any other set of data available in these environments, as well as not to carry out or allow reverse engineering, nor to translate, decompile, copy, modify, reproduce, rent, sublicense, publish, disclose, transmit, lend, distribute, or otherwise dispose inappropriately of the functionalities of www.grupoccr.com.br/.


2.2. Not mining. It is forbidden to use data mining software from www.grupoccr.com.br/, of any type or kind, as well as any other not typified here that acts in an equivalent way.


2.3. Indemnity. In the event of damages to CCR S.A. or to third parties, the person responsible undertakes to bear all obligations to indemnify the injured party, including those whose origin is due to acts performed through their Access Account, assuming the passive pole of a lawsuit or administrative procedure and requesting the exclusion of CCR S.A., having to fully bear the expenses and related procedural costs, freeing it from damages and encumbrances.

3. Content, submitted data and intellectual property

3.1. Content. Except as otherwise established in these Terms, all information, news, images, illustrations, icons, technologies, brands and other audiovisual or sound content, including the www.grupoccr.com.br/ software, made available in any language or form, are the exclusive property of CCR S.A. or licensed by third parties to CCR S.A. ("Content"). The use of www.grupoccr.com.br/ does not represent any presumption of transfer or license of this property. For this reason, you must not sell the Content in whole or in part by any means, whether knowing that doing so may be penalized civilly and criminally by CCR S.A. and/or by any third-party owner of the Content.

  • The eventual removal, blocking or suspension of any Content or functionality of www.grupoccr.com.br/ because of any claim, must always be understood as a demonstration of good faith and the intention of amicable resolution of conflicts, never as an acknowledgment of guilt or any infringement by CCR S.A. the right of a third party.


3.2. Your data. You are and will remain the holder and owner of all data, information, texts, images, messages, or any other material submitted and/or shared in www.grupoccr.com.br/ by you (“Your Data”) and will be solely responsible for them, and you will be solely responsible for respecting the intellectual property of third parties or any other related rights.


3.3. Legality of Your Data. CCR S.A. will not undertake to process or treat any of Your Data if there are reasons to believe that such processing or treatment could impute to CCR S.A. any violation of any applicable law or that www.grupoccr.com.br/ is being used, at the sole discretion of CCR S.A., for any illegal, illicit, or contrary to morality purposes.


3.4. No Warranties Regarding Your Data and Content. CCR S.A. does not guarantee the quality, coherence, completeness, form, currency or source of the Content or Your Data, as it does not control, verify, or judge this Content and Your Data. CCR S.A. is not responsible, therefore, for any untruthfulness, outdatedness or error of this Content or Your Data, nor is it responsible for any damages arising from this Content, in any capacity.

  • 3.4.1 Under no circumstances should you make any decision, onerous or not, based entirely on the Content or on any functionality of www.grupoccr.com.br/


3.5. Storage. CCR S.A. does not provide and www.grupoccr.com.br/ does not constitute a storage service, therefore CCR S.A. is under no obligation to store, retain or provide you or any third party with a copy of Your Data or any Content.

3.6. Algorithmic intelligence. www.grupoccr.com.br/, impersonally and automatically, may apply statistical models and algorithmic intelligence to index, filter and organize the Content or Your Data, generated or shared through www.grupoccr.com.br/.

  • 3.6.1. You declare that you are aware that CCR S.A., if not at its sole discretion, will not disclose or provide you or any third party with any systemic or algorithmic information related to www.grupoccr.com.br/.

4. Your privacy and your personal data

4.1. Personal data. If you process or transmit information relating to an identified or identifiable natural person (“Personal Data”) within the scope of www.grupoccr.com.br/, you will be solely responsible for collecting the necessary authorizations from the holder of the Personal Data.

  • 4.1.1. CCR S.A. will monitor, by appropriate means, its own compliance with the respective Personal Data protection obligations, if applicable.


4.2. Records. CCR S.A. may record all activities conducted by you on www.grupoccr.com.br/, including identification data, device and connection used (“Records”).


4.3. Purpose of Collection. The Records may be used for the purpose of: (i) identifying you and serving you (ii) fulfill the obligations of these Terms (iii) improve www.grupoccr.com.br/; (iv) protect rights and obligations related to the use of www.grupoccr.com.br/; and (v) comply with court order and/or administrative authority.

5. Disclaimer and Limitations of Liability

5.1. CCR S.A. endeavors to maintain the continuous and permanent availability of www.grupoccr.com.br/. However, there may eventually be some temporary unavailability resulting from necessary maintenance or even caused by force majeure, such as natural disasters, failures in communication systems and Internet access, invasive cyber-attacks, or any third-party facts that escape the sphere of surveillance and responsibility of CCR S.A.

  • 5.1.1. If this occurs, CCR S.A. will do everything in its power to restore access to www.grupoccr.com.br/ as soon as possible, within the technical limitations of its services and third-party services, which it depends on to stay online. For this reason, you are aware that you will not be able to claim compensation or repair of damages if www.grupoccr.com.br/ remains offline, regardless of the reason.
  • 5.1.2. Any maintenance procedures that lead to the unavailability of www.grupoccr.com.br/ for long periods will be informed through the official communication channels of CCR S.A.


5.2. Without prejudice to other conditions of these Terms, CCR S.A. is not responsible:

i. For any problems, bugs, glitches or malfunctions that occur on your devices and equipment;

ii. For any direct or indirect damage caused by third-party events, such as, but not limited to, hacker attacks, system, server or internet connection failures, including software actions that may, in any way, damage your physical or logical assets as a result of accessing, using or browsing www.grupoccr.com.br/, as well as the transfer of data, files, images, texts, audios or videos contained in www.grupoccr.com.br/

iii. For your navigation on any external links available on www.grupoccr.com.br/, being your duties to read the Terms and Conditions of Use and the Privacy Policy of the accessed resource and act accordingly; 

iv. For verifying, controlling, approving or guaranteeing the adequacy or accuracy of the information or data made available in such links, not being, therefore, responsible for damages, losses or damages caused by the visit of such sites, and it is up to the interested party to verify the reliability of the information and data displayed there before taking any decision or performing any act.

6. Other provisions

6.1. Service Channels. You may use the Communication Channels available at www.grupoccr.com.br/ whenever you have any questions, suggestions, or complaints, either about www.grupoccr.com.br/ or about these Terms.


6.2. Terms Update. These Terms are subject to constant improvement and enhancement. Thus, CCR S.A. reserves the right to modify them at any time, according to its purpose or convenience, such as for adequacy and legal compliance with a provision of law or rule that has equivalent legal force, including regulatory bodies, which means, you must verify it whenever you access www.grupoccr.com.br/.

  • 6.2.1. In the event of updates to these Terms, CCR S.A. will notify you through the tools available at www.grupoccr.com.br/ or through the means of contact provided by you.
  • 6.2.2. When browsing www.grupoccr.com.br/ and using its functionalities, you agree to be guided by the Terms that are in force on the access date. Therefore, it is recommended that you keep up to date with the current conditions.


6.3. Novation and resignation. The tolerance of eventual non-compliance with any conditions of these Terms will not constitute waiver or novation nor will it prevent CCR S.A. to demand these conditions at any time.


6.4. Nullity. If any provision of these Terms is found to be unenforceable or unenforceable, the remainder will continue to govern normally.


6.5. Communication. You acknowledge that all communication made by e-mail (to the e-mail address informed in your registration) is valid, effective, and sufficient for the disclosure of any subject that refers to www.grupoccr.com.br/.


6.6. Date and time. www.grupoccr.com.br/ is based on the official date and time of Brasilia (UTC/GMT -03:00).


6.7. Applicable law and venue. These Terms will be interpreted in accordance with Brazilian law, in the Portuguese language, and the authority of the Judicial District of your domicile (You) is elected to resolve any dispute, unless the applicable legislation specifically safeguards other personal, territorial, or functional competence.

7. Glossary

  • i. CCR S.A.: CCR S.A., a private legal entity, headquartered at Avenida Chedid Jafet, 222, Block B, 5th floor, Vila Olimpia neighborhood, Municipality of São Paulo, State of São Paulo, registered with CNPJ/MF under No. 02.846 .056/0001-97, hereby represented as provided for in its Bylaws.

  • ii. www.grupoccr.com.br/: Online tool, provided by CCR S.A. for the website consists of a platform for users to get to know CCR Group and/or the concessionaire, obtain information about the particularities of the business and access relevant documents.

  • iii. Anti-Spam: System that prevents unwanted correspondence, such as mass advertising, by blocking messages or moving them to a specific folder.

  • iv. Communication Channels: www.grupoccr.com.br/contato/enviar-mensagem

  • v. Layout: Set comprising appearance, design and flows of www.grupoccr.com.br/.

  • vi. Link: Terminology for internet address.

Update: May 08, 2021